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Privacy Policy

Last updated: September 2026

Born Energy respects your privacy and is committed to handling your personal information responsibly and transparently.

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This Privacy Policy explains what information Born Energy may collect, why it is collected, how it may be used and disclosed, and the choices you have regarding your information.

1. Information I may collect

When you visit this website, contact Born Energy, join an email list, book or purchase a service, participate in a program, or otherwise interact with Born Energy, I may collect information including:

  • your name and contact details, such as your email address

  • booking, payment and transaction information

  • information you voluntarily provide about your motherhood journey, pregnancy, fertility, loss, children, family circumstances or other personal experiences

  • information you provide in questionnaires, forms, emails, messages or during sessions and programs

  • technical information associated with use of this website, such as browser, device and website usage information

  • marketing preferences and interactions with emails or other communications.

 

Some information you choose to share may be considered sensitive or health information. I only ask you to share information that is relevant to the service or communication you have requested.

2. How your information is used

Your information may be used to:

  • Provide and administer Born Energy services, readings, programs and mentorships

  • Communicate with you before, during and after working together

  • Process bookings and payments

  • Respond to enquiries

  • Provide resources or emails you have chosen to receive

  • Maintain appropriate business and financial records

  • Operate, maintain and improve the Born Energy website and services

  • Meet legal, regulatory or administrative requirements.

 

I do not sell your personal information.

3. Third-party services

Born Energy uses trusted third-party platforms to operate the business. These may include website hosting, email marketing, scheduling, video conferencing, payment processing, forms, analytics and other business systems.

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Depending on the service you use, your information may therefore be processed or stored by providers such as Wix, Stripe, Zoom, MailerLite or other platforms used by Born Energy from time to time.

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Some of these providers may store or process information outside Australia. Their handling of your information is also subject to their own privacy policies and terms.

4. Payments

Payments may be processed through third-party payment providers such as Stripe. Born Energy does not generally receive or store your complete credit or debit card details.

5. Email marketing

If you subscribe to Born Energy emails, I may send you information, resources, updates and offers that I think may be relevant to you.

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You can unsubscribe at any time using the unsubscribe link included in marketing emails.

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Transactional or service-related communications may still be sent where necessary in connection with something you have booked or purchased.

6. Cookies + website analytics

This website may use cookies and similar technologies to help the website function, understand how visitors use it and improve the website experience.

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Your browser settings may allow you to restrict or disable cookies, although doing so may affect some website functionality.

7. Session recordings + communications

Where a service includes a Zoom recording, the recording is provided for your personal use. Information shared during sessions or through email and messaging support is treated as private and is not intentionally shared publicly without your permission, except where required or authorised by law.

8. Testimonials

Testimonials, names, photographs or other identifying client information will only be published where appropriate permission has been provided.

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You may contact Born Energy if you would like previously provided testimonial permission reconsidered, although it may not always be possible to retrieve material that has already been distributed or reproduced elsewhere.

9. Security + retention

Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

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Information may be retained for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations and resolve any enquiries or disputes.

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No online system can be guaranteed to be completely secure.

10. Accessing or correcting your information

You may contact Born Energy to request access to personal information held about you or to ask for inaccurate information to be corrected.

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There may be circumstances in which access cannot be provided, including where permitted or required by law.

11. Privacy questions + complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact:

 

I will aim to respond within a reasonable period and work with you to resolve your concern.

 

This Privacy Policy may be updated from time to time. The current version will always be published on this website.

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